challenge
well. tonight was one of the most challenging i have dealt with in my professional career. well, maybe top 5 anyway. saturdays are always busy. tonight we had 2 people “training” in the kitchen. you know, i talk about the crew and how good they are and they are good. but recently we have needed to change the schedule around to accommodate people and to map out a plan. it would be great of there was some test kitchen where you could throw them in for a couple weeks of intense training, but no such luck. we have to train them on the spot, in the thick of it. so, tonight, things were hard. we turned away lots of to-go pies which we just couldn’t handle. we had to concentrate on the in house people who waited over an hour for a table. so, the to-go food got second billing to them. sorry for all the people who could not wait for the pies. and then there are the amazing people who did call in and wait an hour and a half for a pie. and there were those few tables who waited in house for almost an hour for their food. believe me, we were doing everything we could do. i’ve been doing this solid for almost 5 years and i know when we are all doing everything in our power. some of the pies were stretched too big, some too small, some funny shaped… and then of course the long wait for the food. what a challenge. in a few weeks we will have everyone up to speed and i think things will be faster and better than ever, because the caliber of employees we have is untouchable. i can’t say it was a bad night, it went pretty good considering the circumstances, but took everything we had to make it happen. i appreciate all the customers that continue to come and take it all in stride. if you come to satchel’s on a weekend night, you must know you are in for the long haul, right?
it has been a long week. just when one of our oldest employees returned from travels in asia and japan, another one of our best tried to jump over the duck pond to the island and practically broke his ankle. (satchel’s is for daredevils you know)… so, he was out all week creating another stress for the place. after almost 5 years of doing this pizza business thing, it is good to know that it’s not getting boring. no, it just gets harder and more interesting.
i think i’ll take a couple days off, go back in tuesday morning. love to everyone, even to the people who don’t like me. by the way, i turned 40 yesterday and feel pretty good about it. this is the year of the fountain. i’m going to get it built by this time next year… where? you will have to wait and see.
Tags: