weekend

well. i wish i could turn off my mind from work. even though i had 2 days off i responded to a customer complaint and emailed managers and corresponded with the web guy and texted a couple people about work stuff. the worst part is that even though all that stuff combined only adds up to about an hour or two, it’s my mind that won’t stop looking for answers to problems, it won’t stop thinking about how to fix everything. of course, nothing is all that broken, it’s just my mind is not used to resting.
the customer was upset because they came in friday night and waited longer than the time they were quoted and sat at a table they didn’t like and felt one of our employees was not sympathetic to their needs. the weekend was insanely busy and at one point saturday night i saw a line like i’ve never seen before at the register. i was making pies and from where i stand i can see the front door and the line got so long that they were literally out the door. i saw one tall guy waiting in line and i swear 5 minutes later he had moved up about 2 feet. another 5 minutes and he was about 4 or 5 people from the register. those sort of situations stress me out like you can’t believe. i can’t go out there and tell these people to come back on a weekday when we’re dead. last tuesday night was one of the slowest nights in years. then on friday night they are waiting an hour and 20 minutes?? what am i supposed to do?
i’m not mad. honestly i just want people to have a good time.
i stopped in at super wal-mart today for some poster board and a couple grocery items. they had ONE line open and i was about the 8th person in line behind people with FULL carts. there were quickly 4 lined up behind me. i went over and found someone to complain to… “i just won’t come here again. this is ridiculous.” and the lady opened up a line for me right away… i know i should not have gone to super wal-mart. i know that. i should have gone to central florida office supply for my poster board and then to publix for my groceries. next time i know what to do.
anyway, i get stressed when i see a place run so badly like super wal-mart and there are not enough people to handle the business, so i can certainly understand how customers can get frustrated with us. one big difference is that we have about as many people on staff as we can possibly fit in the space. we are honestly trying everything to get the customer seated, or to get the line of customers taken care of. sometimes it’s just that everyone comes at once.

our full time night dishwasher is leaving this week. he is young and needs to travel and see the world and find himself. i remember those days… boy, how carefree it was…

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This entry was posted on February 23rd, 2010 and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.