
here is the second image we have received for our photo contest. actually, it is the first, but i got a picture from a customer who had some pizza frozen and shipped to…(indiana???) and so i made that photo the first entry and now we got the first “official” entry, although the “rules” say to be wearing a satchels or LSE t-shirt but hey, this is a great photo. cheers.
jrestaurant is the name of this crazy software we bought to attempt to take orders with the ipod touch and iphone. tonight we may have had 95% of our tickets taken by ipod. for being brand new it worked pretty well. now, there were some problems. 1. there were 2 takeout orders that never arrived in the kitchen. the folks arrived to pick them up but we had no ticket. ouch. 2. there was a table that waited an hour and ten minutes and there was no ticket for them in the system. double and triple ouch. 3. at one point we lost our wireless connection for about 30 seconds. not so bad but everyone was a bit panicky…
now, the good news. as for #1… we actually figured out WHY those orders never made it to the kitchen so we can solve that in the future. as for #2… it was a server error because they had a different table “open” than the table they were at and so the pizzas got made but when they couldn’t figure out where they went they were set aside…. so, now we know ways to keep this from happening again. (and said table got their entire meal for free… 2 pizzas and drinks and cake… and fortunatley they were very nice and understanding.) and as for #3. it was only 30 seconds and then we got connection back so not the end of the world at all…. something we have to learn to deal with if it happens.
so, all in all i am pleased. now, in the middle of the stress of making those 2 takeout orders over, and the table that never got their food, and the internet stumble (all happened within 20 minutes of each other)… in the middle of all that i got this crazy migraine where i was seeing lines and colors (called an AURA.) so that wasn’t good… but i must say that i was very excited when i looked at the “open dine-in” tickets on my ipod and noticed that every single table was opened by ipod and the kitchen was humming away… it was working. despite my migraine and the problems. it was working on a busy busy friday night. thanks for all who were part of this experiment.
by the way and FYI: jrestaurant is a programmer i found who lives in Malta. we tell him via email what problems we are having and he send us updates. i send him an average of 6 emails a day. he probably hates me but he is always professional and never lets on. sometimes it takes days to fix something small. sometimes we get several fixes at once. he’s my new frenemy.
and delurking: this is word i learned the meaning of yesterday thanks to a comment on my latest post. first of all i didn’t think anyone read my blog and secondly, no one ever comments. so it was a pleasant surprise to not only get a comment that wasn’t spam, but someone actually saying how much they liked the place and cheering my blue self orange. even tonight in the midst of the madness a customer would comment to me of how much they loved the place… this happened twice tonight when my head was about to explode. i’m thinking… if they only knew how much crap is going on right now… they might not act so dang happy….
the bottom line is that change happens. we learn new words…. we take on new challenges… and sometimes if we are really brave, we enter a contest. bad days beat me down like the armadillo i want to bludgeon that wreaks havoc on my wife’s garden. good days come too and people are nice even when they wait too long or something goes wrong. other people delurk to try and cheer a brother up. it’s a good world really.
thanks for tuning in. here’s another random picture from my photos….

finally i must squarely admit and explain: none of this POS would have ever been possible without the new GM, WADE. wade has been working triple time to help me make this happen. he said to me tonight..”just don’t email me on sunday this week…” i said, “i wouldn’t email you on sunday would i?” he says “you emailed me 3 times last sunday.” … damn. poor guy. i work him so hard. when he comes to your table to apologize for something, be nice to him. he’s taking on the most stress of all….